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Delivery, Return, and Warranty

Safe and secure experience!

Delivery options Overview

PC Store ships parcels throughout Pakistan using M&P and PC Store Express Delivery however on some occasion parcels may be delivered by 3rd party agents or via one of our company delivery vehicles. Shipping fees are calculated on a combined basis of value (for bulk items). Some orders are shipped in multiple parcels. Otherwise normally we charge a flat shipping fee as described in Shipping Policy.

1. Order the Product and Specify the Shipping Method

2. You Will Receive an Order Confirmation Message or Call

3. Wait for Your Order to Arrive

4. Receive Order at Your Doorstep


Claiming A Warranty Issue

If you feel that your product is defective and covered under warranty, please fill the Return/Warranty Claim Form in order to file a warranty claim. PC Store shall not be responsible for warranty rejection, we only send the product to the distributor/vendor for warranty on behalf of customers.

Defective/Faulty Products

All defective products under warranty are sent to the distributor/vendor for repair, refund or replacement as per their warranty policies. Warranty claim will be rejected if the product has been physically damaged, installed incorrectly or subjected to abuse in any way.

Replacing Faulty Equipment

We will only offer warranty for faulty equipment after warranty issue has been claimed by the official service agent. The warranty process typically takes up to 20 working days to complete.

Warranty Eligibility

Warranty is only applicable on product(s) which have warranty information stated on the product page. If there is no warranty information mentioned, the product is not covered under warranty.


Goods That Do Not Meet The Description

At PC Store we take pride in our products and want you to be completely satisfied with your purchase. Should a product not match the description on the website, you have 7 working days, from the date of delivery of the product(s), to claim an exchange or cancel an order by returning the product(s), undamaged, unopened in any manner, together with all packing materials and documentation to PC Store.

Video Proof

Customers are advised to record an unboxing/unwrapping video after receiving their parcel. This video will serve as proof that the customer genuinely did get a faulty item. If you don’t have the video evidence, your claim for return will not be entertained. The customer will not be eligible for a refund or exchange if the video is recorded after the package has been unboxed/unwrapped.

Tampered/Damaged Seal

Please check thoroughly if the seal on the package is intact. If it seems tampered or damaged in any manner, please do not accept the parcel and reach out to us.


Our customer support team is here to answer your questions. Ask us anything!
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