2. ORDER STATUS & TRACKING
All orders placed from Monday to Saturday (excluding public holidays) and confirmed before 1pm will be processed and shipped within 24 working hours. This could vary with circumstances such as online order processing delays, courier website failures, payment confirmations, dispatching delays from courier end.
We will contact the customer to confirm their order, however if any customer wants to confirm it quicker, they may after placing their order send an email, Whatsapp message, or SMS stating that they confirm their order number so-and-so. In some cases where we deem it appropriate, we might ask the customer for a partial or full advance to confirm their order.